How We Handle Your Information

Information plays a crucial role in ensuring the quality of the services we provide. To serve you better, we collect basic information that helps us understand your browsing patterns and preferences. This allows us to enhance your experience each time you visit.

The information we collect includes your name, home address, and email address. We collect this data when you purchase products from our store for shipping and customer service purposes. Additionally, we collect the IP (Internet Protocol) address of your device if your web browser allows it. This helps us customize web pages for a smoother browsing experience.

With your permission, we may use your email address for promotional purposes, including updates on new products, special discounts, and changes to our website.

How We Obtain Your Consent

Before purchasing products from our store, you will be required to provide your basic information, verify your billing address, and confirm your payment details. This ensures seamless order processing and delivery.

By providing this information, you consent to its use for the stated purposes. For secondary uses, such as marketing, we will seek additional consent or provide an option to opt out.

Disclosure

We do not disclose your personal information to third parties without your consent. However, we may share information if required by law, such as in cases of legal compliance or violations of our Terms of Use.

Third-Party Services

We work with third-party service providers, such as payment gateways and hosting platforms, to facilitate transactions and store data securely. These providers collect and use only the information necessary to perform their contracted services. However, they have their own privacy policies, and we encourage you to review them.

Some third-party providers may operate in different jurisdictions. If you engage in transactions processed by a provider outside your location, your data may be subject to the laws of that jurisdiction.

Security Measures

We take all necessary precautions to protect your personal information. Secure Socket Layer (SSL) encryption safeguards your payment details during transmission, and AES-256 encryption protects stored data. While no system is entirely immune to security threats, we comply with industry standards, including PCI-DSS requirements, to protect user data.

Your Data Rights

Under the General Data Protection Regulation (GDPR), you have rights regarding your personal data, including the right to access, modify, or delete your information. You may also request to restrict or object to data processing and request data portability. To exercise these rights, contact us at info@auwellnessfirst.com.

Data Retention

We retain personal data only for as long as necessary to fulfill our services. Once data is no longer required, we delete or anonymize it, unless legal obligations require longer retention.

International Data Transfers

In cases where personal data is transferred outside the European Economic Area (EEA), we implement safeguards such as standard contractual clauses to ensure data protection.

Opting Out of Communications

If you have opted in to receive marketing emails, you may unsubscribe at any time by clicking the “unsubscribe” link in our emails or updating your preferences in your account settings.

Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours, as required by GDPR regulations.

Cookies Policy

Our website uses cookies and tracking technologies to enhance user experience. Before storing cookies, we request your explicit consent. You can manage cookie settings through your browser or opt-out via our site’s settings. For details on the types of cookies we use, refer to our Cookies Policy page.

Age of Consent

By using our site, you confirm that you are of legal age in your jurisdiction and have the legal capacity to purchase our products and use our services.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates take effect immediately upon posting. If you have subscribed to our mailing list, we may notify you of changes. Otherwise, we recommend checking this page regularly for updates.

If our store is merged or sold, your data may be transferred to the new owners, and appropriate security measures will be maintained.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Compliance Officer at info@auwellnessfirst.com.